thank you for shopping with somewhat. all of our products are made-to-order using premium materials and custom embroidery or print processes. please review the following details about how we handle production and delivery.

order processing

• orders are sent into production as soon as they’re placed.
• typical fulfillment time is 2–5 business days before shipment.
• you’ll receive a confirmation email when your order begins production and another once it ships.

during high-volume periods (such as holidays or sales), production may take a few extra days.

shipping times

once fulfilled, your order is shipped from the facility nearest to your location whenever possible.

estimated delivery windows are:

• canada & usa 5–10 business days
  international 10–20 business days

please note: these are average estimates. carrier delays, customs inspections, or local delivery issues may affect actual delivery times.

shipping rates

shipping costs are calculated automatically at checkout based on your location and the products in your order. occasional free-shipping promotions may apply and will be shown at checkout.

tracking information

once your order ships, you’ll receive an email with your tracking number.
please allow up to 48 hours for tracking updates to appear after receiving your shipping notification.

customs, duties & taxes

international orders may be subject to import duties or customs fees determined by your country’s regulations. these charges are not included in your order total and are the responsibility of the customer.

for canadian orders, somewhat studio is currently not required to collect gst/hst under the small supplier threshold. prices shown include no additional sales tax.

incorrect address or delivery issues

please double-check your shipping address before submitting your order. if you realize an error after placing your order, contact us immediately at hello@somewhatstudio.com.

we’ll do our best to update the address if your order hasn’t yet entered production.

we cannot refund or replace items shipped to incorrect addresses provided by the customer.

lost or stolen packages

once an order is marked “delivered” by the carrier, we are not responsible for lost or stolen packages. if your order does not arrive, please contact the shipping carrier directly for assistance.

we’re happy to help guide you through the claim process where possible.

pre-orders & split shipments

some items may ship separately if they are produced in different facilities or regions. you’ll receive tracking information for each shipment.

questions?

we’re here to help — please contact hello@somewhatstudio.com with any shipping-related questions.